Member Satisfaction Survey
REPORT ON RESULTS OF DISTRICT LODGE 141 MEMBERSHIP SURVEY
RICH DELANEY – The following are the results of the first District 141 Membership Opinion Survey. We have attempted to begin a dialogue with you, our members, to start re-building and re-strengthening our Union. In order to have meaningful positive change within our Union we must understand where we are and where we need to go.
Your responses to the questions regarding your opinion of how the Union relates and responds to your concerns are going to pave the way to change. Your responses are focusing the District’s attention in those areas you have told us are important to you. Improved communications, increased training, and determined contract negotiations top your lists, and so become important to the Union.
In the coming months we will continue to work on these issues. We will then ask you again to talk to us, through your survey answers, if we are making the improvements you want.
We thank all who participated in this survey and encourage all District Lodge 141 members to join in this conversation in future surveys.
The IAM Strategic Resources Department conducted a survey of IAM District Lodge 141 Members beginning December 12, 2008 and ending on January 9, 2009. The survey was designed to solicit input from District Lodge 141 Members in an effort to determine their level of satisfaction with certain issues.
Responses
the majority of Respondents were:
- Members working at United Airlines (87.5%);
- Ramp Service and Customer Service Employees (51.7% and 36.2% respectively);
- Members who have ten or more years of service with their company (87.8%).
Note: Over half of those Respondents (52.1%) have over 20 years of service with their company;
Members from the following Local Lodges:
- 1487 – Chicago, IL (26.6%)
- 1886 – Denver, CO (10.9%)
- 1355 – New York, NY ( 4.1%)
- 141 – Detroit, MI ( 3.9%)
- 1932 – Los Angeles, CA ( 3.9%)
- 1833 – Minneapolis, MN ( 3.4%)
Satisfaction
All of the Respondents were asked how satisfied they are with certain representation issues.
- 53.44% were Satisfied (28.76%) to Neutral (24.68%) with “being a member of the IAM”;
- 58.99% were Dissatisfied (30.98%) to Very Dissatisfied (28.01%) with “the job your union is doing for you”;
- 59.0% were Dissatisfied (30.80%) to Very Dissatisfied (28.20%) with “the level of concern the IAM has for its members”.
Awareness
Just over half of the Respondents (50.37%) do know the differences in the roles and responsibilities of the IAM Grand Lodge, District Lodge and Local Lodge;
The majority of Respondents DO …
- Know who their Shop Stewards are (91.45%);
- Know who is on their Local Grievance Committee (72.30%);
- Feel their Grievance Representatives are accessible to them (61.34%);
- Understand the grievance process outlined in their contract and under the Railway Labor Act (70.82%);
- Know who their elected District Lodge 141 Representatives are (65.99%).
The majority of Respondents DO NOT …
- Feel their District Lodge 141 Representatives are accessible to them (54.83%);
- Think their job is secure given the current financial crisis plaguing the industry (87.0%).
Communications
The top three methods of preferred communications were:
- Email (48.3%);
- Face-to-face conversations (47.9%);
- Direct mail at your home (42.6%).
The majority of Respondents:
- Visit the District 141 website infrequently (35.89%) to often (25.79%);
- Attend Local Lodge meetings infrequently (36.64%) to never (31.59%).
Comments
In one of the open-ended questions, Respondents were asked for their opinions on what the IAM does well.
Some of the common themes were issues concerning …
- Membership Dues;
- Education;
- Communications;
- Negotiations;
- Grievances.
Due to the recent election of new Union Officers, it should be noted that many Respondents chose to withhold their response(s) to this question.
Respondents were also asked for their opinions on how the IAM can improve to better represent its members.
Some of the common themes were issues concerning …
- Accessibility/Visibility of Representatives and Union Leaders;
- Communications;
- Membership Dues;
- Grievances;
- Contract language/negotiations.
The online survey was conducted using Prezza Checkbox version 4.4 Web Survey Software. There were no conditions placed on any of the questions. Therefore, all items were displayed.